Privacy Policy

Posted on by Support

1. Introduction

AKS Entertainment entity, as detailed in AKS Internet Services’ Terms of Service, (“AKS Internet Services”), offers web hosting, domain name registration, and related products and services. AKS Internet Services prioritizes data privacy for its customers and subscribers (“Subscribers” or “Users”). Protecting the data shared with us is a top priority, and this Privacy Policy outlines how we handle personal information.

2. General Principles; Confidentiality

AKS Internet Services processes all Personal Data according to general data processing principles, ensuring legality, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, and security. All information stored on AKS Internet Services’ platform is treated as strictly confidential, accessible only by authorized personnel.

3. Information We Collect

3.1. Information You Provide to Us

When using the AKS Internet Services Platform, we collect necessary personal information to fulfill contractual obligations and legal requirements. This includes:

  • Account Signup Information: Email address and password are required, with additional details requested for domain name registration.
  • Login Information: Scopes collected from Google and email from Facebook.
  • Identity Verification: Required information to comply with ICANN rules for domain name registration.
  • Payment Information: Financial details needed for purchasing services.
  • Communications: Information exchanged during inquiries or support requests.
  • Job Applicants’ Information: Details provided when applying for career positions.
  • Visitors and Users of User’s Websites: Information collected on behalf of our Users.

You may also provide information through forms, searches, updates to your account, surveys, forums, or other features. It’s advised to avoid posting sensitive information publicly. Data processing is based on consent, contractual obligations, legitimate interests, and legal compliance.

Disclaimer and Right to Delete Your Data

Minimum requirements for protecting personal information are outlined, including guidelines for communication content. Users have the right to access, edit, update, or delete contact details and email addresses. Deactivating your account can be done by contacting support.

Information Related to Calls or Meetings You Participate

Conversations with AKS Internet Services may be recorded for quality management purposes, with data collected including email address, date, time, duration, audio/video recordings, and other voluntarily provided information. Recordings are kept for 30 days and then deleted.

3.2. Information We Collect When You Use the Platform

Usage information is collected to improve service functionality, including personal information necessary for contract performance, legal compliance, and enhancing platform features.

This Privacy Policy is in accordance with the Digital Personal Data Protection Act 2023 (INDIA) (“GDPR”). For questions or requests regarding personal data processing, contact support@aksinternet.cloud.

Automatic Collection of Data

Log Data and Device Information

When accessing and using the AKS Internet Services Platform, we automatically collect log data and device information, including IP addresses, browser type, ISP, referring/exit pages, operating system, date/time stamp, and clickstream data.

Tracking Technologies and Cookies

We utilize cookies, beacons, tags, scripts, and similar technologies to collect information such as CI codes, ISC, ITC, device operating system, phone model, device ID, and customer number. For detailed information on these technologies, refer to our Cookies Policy.

Usage Information

Using “Google Analytics,” we collect data on your interactions with the AKS Internet Services Platform, including pages visited, content viewed, searches, bookings, and other actions. This involves Google planting a permanent cookie on your browser to identify you as a unique user on subsequent visits.

Geo-location Data

We collect approximate location data, determined by your IP address, to enhance user experience and comply with legal requirements such as taxes and pricing. This data is only collected when accessing the AKS Internet Services platform.

AKS Internet Services processes this information based on your consent, contractual obligations, and legitimate interests as the Data Controller.

4. How We Use Your Data

We utilize information, including personal data, to provide, understand, improve, and develop the AKS Internet Services Platform, maintain a trusted environment, and comply with legal obligations. Our uses include:

  • Identifying Users and providing support
  • Creating and maintaining a trusted environment by verifying information and preventing fraud
  • Generating aggregated statistical data for business operations and market analysis
  • Analyzing data usage to diagnose server problems and optimize services
  • Customizing marketing offers based on user interactions
  • Sending service and billing messages essential for user communication
  • Registering domain names and complying with ICANN rules
  • Contacting users for various purposes including troubleshooting, feedback collection, and compliance enforcement

5. Job Applications

Applicants applying for open positions provide their contact details and CV, which we use solely for recruitment purposes. We may retain this information for up to one year after the position is filled, and Applicants can request access, updates, or deletion by contacting us.

6. Information Pertaining to Visitors and Users of Our User’s Websites or Services

We collect, store, and process information related to visitors and users of our Users’ websites or services on behalf of our Users. Our Users are responsible for compliance with relevant privacy and data protection laws, and we act as a data processor in certain cases specified in the Terms of Service.

Users are responsible for the security and authorized usage of visitor and user information on their websites or services. AKS Internet Services has no direct relationship with individual visitors or users of our Users’ websites or services, and any requests regarding personal data should be directed to the respective User(s).

For more information on data processing arrangements, refer to our Terms of Service.

7. Direct Marketing and Service Expiration Notices/Renewal Reminders

Upon creating an Account on our Platform, you have the option to consent or opt-out of receiving various offers, notices, and reminders directly via email, phone (SMS and/or Whatsapp messages), or through your Account. We use the contact details provided by you and your preferences for direct marketing purposes or to send service expiration notices/renewal reminders.

Depending on your preferences, this communication may be personalized using information provided by you or collected from other sources. If you subscribe to service expiration notices/renewal reminders via SMS/WhatsApp, we reserve the right (but not the obligation) to send such notices/reminders for each Service.

Right to Object/Revoke Consent: Users can change their communication preferences (revoke consent or object) at any time by:

  1. Following the instructions to unsubscribe in received emails or text messages.
  2. Visiting and adjusting personal account settings (communication preferences).

You can also refuse to receive information from us by emailing support@aksinternet.clould.

8. Other Uses of Your Personal Data

  • Developing Platform: We utilize data, including public feedback, for research and development to enhance our platform, providing a better user experience and driving membership growth.
  • Customer Support: Data is used to assist users and resolve issues. This includes investigating, responding to, and resolving complaints and bugs.
  • Aggregate Insights: Your data is used to generate insights that are aggregated and shared without identifying individuals.
  • Security and Investigations: Data, including communications, is used for security, fraud prevention, and investigations to safeguard users and the platform.

9. Sources of Personal Data

We collect personal data from users directly (including their devices) and from the following sources:

  • Social network operators (e.g., Facebook, Google).
  • Third-party service providers, suppliers, and partners.
  • Other legal sources.

10. Retention and Deletion

We retain personal information for as long as necessary to provide services and comply with legal obligations. Upon request, we will erase personal information and close AKS Internet Services Accounts.

Certain data may be retained even after Account deactivation:

  • For compliance with legal requirements.
  • To protect legitimate business interests, enforce agreements, resolve disputes, or maintain platform security.
  • Residual copies of personal information may remain in backup systems for a limited time.
  • Domain name registration data is provided as required by ICANN and may remain public.

For more details, please visit https://www.icann.org/registrants.

11. Data Transfers and Use of Third-Party Services

11.1. With Your Consent

We share your Personal Data with external parties only when you consent to it.

11.2. Where Do We Process Your Personal Data?

  • Users’ Personal Information: Stored, processed, and maintained by AKS Internet Services and authorized affiliates in various jurisdictions, including the United Kingdom, Netherlands, Lithuania, or Cyprus, as necessary for Service delivery or as required by law.
  • Job Applicants Information: Processed and stored in Lithuania or the location(s) of the applied position, and may be stored in secured cloud storage.
  • Third-Party Service Providers: Contractually committed to protecting and securing your data, regardless of lesser legal requirements in their jurisdiction.
  • Domain Name Registration Data: Shared with third parties in compliance with ICANN rules.

11.3. Data Localization Obligations

If your jurisdiction imposes data localization obligations, we may maintain your Personal Information within those territorial boundaries if legally required.

11.4. Targeting, Advertising

We use advertising tools like Facebook and Google. Read the privacy policies of these providers for more information.

11.5. Social Media Features

Our Services include Social Media Features governed by the policies of respective third parties.

11.6. Legal Obligation to Use or Disclose Personal Data

We may disclose your Personal Data to public authorities without your prior permission when legally required to do so.

11.7. Other

We may share your data pursuant to your explicit consent or legal obligations.

12. Security

We’ve implemented security measures to protect your Personal Information but cannot guarantee absolute protection. Please use strong passwords and avoid sharing sensitive information.

13. Your Rights

You have rights regarding the protection of your Personal Data, subject to GDPR and applicable law. These include access, rectification, data portability, erasure, and objection to processing. Contact us at support@aksinternet.cloud for assistance.

14. Acceptance of This Policy

By using AKS Internet Services, you agree to this Privacy Policy. We reserve the right to change the Policy, with any updates posted on our website.

15. Contacts

For inquiries regarding this Privacy Policy, contact support@aksinternet.cloud.

16. Amendments

Policy changes will be posted on our website, and significant changes may be notified via email.

17. Further Information

For further questions about data collection and usage, contact our Data Protection Officer.